If you have any of these problems, it would generally fall under this price bracket.

	Corrupt Windows		Windows does not load
	Conflicting Drivers		Virus /Spyware
	Computer does not turn on		Desktop turns on but there is no display
	Configure Backup Device for Automatic Backup		Cannot connect to Internet
	Email does not work		Error Message on your computer
	Problems with software working correctly		Desktop computer freezes up occasionally
	Blue Screen of Death		Computer has no Audio
	Lost password on Desktop Computer

If you are not sure, please ask a sales associate.

Questions / Answers

Question:  What do I need to bring with me to the store for service?

Answer: You would bring just your Desktop and any additional software you want us to load on there.   We do not need the monitor, keyboard, mouse, or desktop power cable.  If you have the Drivers CD or Operation System CD, it would help speed up the turn-around time of your system.

Question: What is the usual turn-around time for my computer to be fixed?

Answer: We usually have most of the systems that fall into this category fixed within 24 hours, if you need it sooner, please let the associate who checked the computer in so we can accommodate you.

Question: Does the price of the repair include hardware?

Answer: No, the price is just for the labor to fix the computer.  If additional parts are needed, we will call you and get authorization to proceed.

Question:  If I want my computer to be formatted and reloaded, will I need to do once I take it home?

Answer: After a format and reload, you will need to reinstall your applications, peripherals such as printers, and configure your settings.  If you chose to have your data backed up, it will be restored to C:\backup and a shortcut will be provided to your desktop.  Please keep in mind that although your data files are backed up, applications and peripherals will still need to be re-installed.