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Tems And Conditions Of Sale

Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The CedarPC.com Policies and Purchase Agreement do not apply to a purchase of a service plan ("Service Plan") for a wireless communication device such as a cell phone or wireless email device. CedarPC.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through CedarPC.com , but your agreement will be with the company that provides the Service Plan and not CedarPC.com .

The CedarPC.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from CedarPC.com . CedarPC.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. CedarPC.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. CedarPC.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. CedarPC.com reserves the right to refuse service to anyone.

Payment Methods

  • Google Checkout
  • Please accept our apologies but we do not accept international credit cards at this time.
  • We only accept PO from Government and Schools. Please contact us if you are one of those two entities wishing to purchase equipment.
Shipping Methods
  • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
  • UPS 3Day - 3 business days + 24-48 hours to process the order.
  • UPS 2Day - 2 business days + 24-48 hours to process the order.
  • UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.
  • Large Item Delivery and White Glove Delivery - 3 to 5 business days + 24-48 hours to process the order.
  • All orders require 24-48 hours processing time before shipping.
  • CedarPC.com does not process orders during weekends.
  • No deliveries will be made on Saturday or Sunday.
  • CedarPC.com does not guarantee same day shipping.
  • CedarPC.com does not offer International/Canadian shipping options at this time.
  • All orders shipped within Virginia will be charged a 5% sales tax unless you have a tax exemption certificate on file. Please contact us if you wish to get your account setup as tax exempt.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
Price Matching

CedarPC.com does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable. Reseller pricing is available only to resellers with a valid reseller license.

Cross-Ship

CedarPC.com does not offer cross-shipping under any circumstances.

Product Information

The product resources offered in Product Information are provided courtesy of their respective developers . As such, CedarPC.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by CedarPC.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

CedarPC.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the CedarPC.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, or free gifts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Virginia will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for Virginia is 5%.

Product Testing

CedarPC.com , like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. CedarPC.com does not conduct product testing before shipping any merchandise.

"Must Be Purchased With Hardware"

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, CedarPC.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 14 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee will apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform CedarPC.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

CedarPC.com SATISFACTION GUARANTEE - CedarPC.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period. For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment. Software is not refundable under any circumstance.

Software Return Policy

Opened software may not be returned under any circumstances.

Physical Damage Policy

Physical damage to any product purchased at CedarPC.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. CedarPC.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from CedarPC.com. As a result, CedarPC.com will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 14 days.

Technical Support

CedarPC.com does not offer any sort of technical assistance unless you are under contract. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at CedarPC.com .

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. CedarPC.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Back-orders

CedarPC.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your CedarPC.com account to alert you of the situation.

Order status

CedarPC.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your CedarPC.com user ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

CedarPC.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from CedarPC.com are updates to any recent orders and/or returns.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-800-CEDARPC during CedarPC.com 's hours of operation to request a change to your order. Please have your sales order (SO) or customer ID ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-CEDARPC during CedarPC.com 's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
  • Tax: All customers outside of Virginia will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
Product listings

CedarPC.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, CedarPC.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from CedarPC.com are provided as resources to customers looking for additional information and/or professional opinion. CedarPC.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

CedarPC.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, CedarPC.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. CedarPC.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, CedarPC.com will not be held responsible for product revision changes.

By accepting delivery of any product delivered from CedarPC.com ("CedarPC.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and CedarPC.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and CedarPC.com . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from CedarPC.com .

Satisfaction Guarantee

CedarPC.com offers our Customers a 14-day satisfaction replacement or refund guarantee, less 15% restocking fee on all purchases, except:

7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.

To take advantage of CedarPC.com 's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of CedarPC.com 's Return Policy Procedure will result in the loss of CedarPC.com 's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

Instruction for Returning Item:

  • Please fill out the online RMA form to get a RMA number BEFORE returning the item.
  • The online RMA form can be found at : http://www.cedarpc.com/pages_rma.html
  • Items without RMA number will not be accepted.
  • Write the RMA number on the front of the package.
  • The returned item must be in original packaging.
  • For faster processing, please include a copy of your packing slip and write down your reasons.
  • Please send your return package to the following address indicated in the completed RMA section.

    CedarPC Chantilly RMA Department
    4425 Brookfield Corporate Drive #500
    Chantilly, VA 20151

  • The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
  • Please allow 10 business days to process your returns or exchanges.
  • We reserve the right to refuse any returns or exchanges for reasons described above.
Warranties; All product sold "AS-IS" or "With All Faults"

CEDARPC.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY CEDARPC.COM ARE NOT MANUFACTURED BY CEDARPC.COM . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). CEDAPRC.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. CEDARPC.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. CEDARPC.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH CEDARPC.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR CEDARPC.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES CEDARPC.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CEDARPC.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CEDARPC.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CEDARPC.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

CedarPC does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with CedarPC unless Customer has provided clear and conspicuous notice to CedarPC and has received prior written consent from CedarPC.

Orders

An order is not binding upon CedarPC.com until it is accepted; CedarPC.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with CedarPC.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 2.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the CedarPC.com invoice.

Risk of Loss

CedarPC.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. CedarPC.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow CedarPC.com to sign appropriate documents on Customer's behalf to permit CedarPC.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. CedarPC.com will advise Customer of estimated shipping dates, but CedarPC.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between CedarPC.com and Customer shall be governed by the laws of the State of Virginia, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. CedarPC.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Virginia, Fairfax County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against CedarPC.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Virginia law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with CedarPC.com 's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between CedarPC.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between CedarPC.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.